FAQs and Troubleshooting

Most commonly asked questions, Corporate Actions, and more

29 articles in this collection
Written by Stockpile Support, Jenn, and Colby Yoshino

New Stocks Added

New Stocks, IPO, Added, Stocks

Written by Stockpile Support
Updated over a week ago

When will I get my 1099?

Keywords: Tax, Taxes, Report, 1099, 1099-B, 1099-DIV, 1099-INT, and 1099-MISC

Written by Stockpile Support
Updated over a week ago

Can I connect directly to TurboTax to import my 1099?

Tax, Taxes, Report, 1099, 1099-B, 1099-DIV, 1099-INT, and 1099-MISC

Written by Stockpile Support
Updated over a week ago

When will my Schedule K-1 be available?

Keywords: Schedule, K-1, Sch K-1, Tax Document

Written by Stockpile Support
Updated over a week ago

What is Buying Power?

What is the difference between Buying Power, Unavailable Cash, and Withdrawable Cash

Written by Stockpile Support
Updated over a week ago

Updating Information

How do I change my email?

Keywords: email, reset, update, forgot, update email, forgot email, reset email

Written by Stockpile Support
Updated over a week ago

How do I change my password?

Keywords: password, reset, update, forgot, update password, forgot password, reset password

Written by Stockpile Support
Updated over a week ago

How do I update my profile?

Updating your phone number, mailing / home address, email, and password.

Written by Stockpile Support
Updated over a week ago

How do I upload my documents?

Key Words: Documents, Upload, Link

Written by Stockpile Support
Updated over a week ago

Updating Your Address

Keyword: update, mailing, home address

Written by Stockpile Support
Updated over a week ago

Fees

What is a failed bank transfer fee?

locked account, failed bank transfer, transfer, withdrawal, $30 fee, fee,

Written by Stockpile Support
Updated over a week ago

Fees - Bank, Brokerage, and Misc. Fees

Keywords: Fees, Transfer, NSF, Statement, Unknown, Misc

Written by Stockpile Support
Updated over a week ago

What is an ADR?

Keyword: ADR, shares of foreign company

Written by Stockpile Support
Updated over a week ago

Corporate Actions

What is an IPO?

Written by Stockpile Support
Updated over a week ago

What are Corporate Actions?

Keywords: Corporate, Action, Split, Reorg, Merger, Delisting

Written by Stockpile Support
Updated over a week ago

Corporate Action Updates

Keywords: Corporate, Action, Merger, Delisting, Split

Written by Stockpile Support
Updated today

Documents

How do I get my documents from a closed account?

document, closed account, statement, 1099, tax form

Written by Jenn
Updated over a week ago

How do I find my documents?

Documents, Statements, Confirmations, 1099

Written by Stockpile Support
Updated over a week ago

What about dividends, taxes, and voting?

Keyword: dividend, tax, vote

Written by Stockpile Support
Updated over a week ago

What is a "confirm"?

Keyword: CON-firm, eConfirm

Written by Stockpile Support
Updated over a week ago

Will I receive account statements?

Keyword: account statements

Written by Stockpile Support
Updated over a week ago

Other

Stock Market Holidays

Keywords: Holiday, Holidays, Closed, Delay

Written by Stockpile Support
Updated over a week ago

Downloading the Stockpile App on a MacBook

Application, Desktop, MacBook, Mac, Download

Written by Colby Yoshino
Updated over a week ago

Do you have a phone number?

Keywords: Contact, Phone

Written by Stockpile Support
Updated over a week ago

Can I reactivate my account?

How I can reactivate my closed, or transferred account?

Written by Stockpile Support
Updated over a week ago

What is Escheatment and Abandoned Property?

Keywords: escheat, escheatment, abandoned, property letter, APEX

Written by Stockpile Support
Updated over a week ago

Can I connect Stockpile to Mint.com?

Mint, Quicken, Connect

Written by Stockpile Support
Updated over a week ago

How do I close my account?

close, delete, account

Written by Stockpile Support
Updated over a week ago

Transferring Stock to Another Brokerage

Transferring stock and cash from Stockpile to another brokerage - ACAT

Written by Stockpile Support
Updated over a week ago