When you are moving cash to or from your Stockpile account, your transfer can have a chance to fail. We don't get to much information as to why, but below will be a few common reasons:
1 - Insufficient Funds:
This happens when you don't have enough funds to cover your deposit in your bank account.
2 - Inactive Bank Account:
This happens when you closed your bank account linked with your Stockpile account and didn't update it yet.
3- Non-Standard Checking Account
Some banks offer really cool account types, but when linking your bank to Stockpile, it has to be a standard checking account.
You will receive an email from us explaining what happened
We lock your account to make sure that you don't incur any other fees
We cancel your Auto-Deposits if you have any scheduled
When you transfer fails with your bank though, this causes the funds to be returned to the source, and a $30 fee for the failed transfer is applied to the account.
What Do You Need to Do?
Contact us as soon as possible from firstname.lastname@example.org
What about Overdraft Fees I see on my bank account?
If you see an overdraft fee in your bank account statement, it is charged by your bank, not Stockpile. As we don't have any control over the fees charged by your bank, we suggest you call your bank and ask them to waive the fee as our clearinghouse couldn't complete your transaction.