Two-factor authentication (2FA) is an extra layer of security for your Stockpile account. Instead of entering a password to log in, you’ll also enter a code that we send to your mobile number in a text message. This additional step helps make sure that you, and only you, can access your account.

If you use Stockpile web on a browser and the Stockpile mobile app you will want to make sure you have downloaded the latest version of the mobile app.

How to turn on two-factor authentication (2FA)

On Stockpile web

  • Log into your Stockpile account

  • Select Settings in the menu

  • Select the toggle button next to Two-factor authentication (2FA) to enable this additional security feature

  • You will have an option to update your phone number when turning the feature on. Please make sure that we have your current mobile phone number. You will need this phone when you log into your Stockpile account

On Stockpile mobile app

  • Log into the Stockpile mobile app

  • Select the menu by tapping the account icon in the upper left-hand corner

  • Select Account

  • Select Security

  • Select the toggle button next to Two-factor authentication (2FA) to enable this additional security feature

  • You will have an option to update your phone number when turning the feature on. Please make sure that we have your current mobile phone number. You will need this phone when you log into your Stockpile account

Once you enable the feature and ensure that your phone number is correct, we will send you a code via text message that you can enter to verify the phone number and complete the process to enable 2FA.

How to turn off two-factor authentication (2FA)

On Stockpile web

On Stockpile mobile app

  • Log into the Stockpile mobile app

  • Select the menu by tapping the account icon in the upper left-hand corner

  • Select Account

  • Select Security

  • Select the toggle button next to Two-factor authentication (2FA) to disable 2FA

Frequently Asked Questions

What if I lose my phone?

  • If you no longer have access to your phone please notify support@stockpile.com and we will work with you to verify your identity and provide access to your account.

What if I don't want you to have my mobile phone number?

  • We will not be able to send a 2FA security code to you if we do not have a mobile phone number.

Can my child turn on 2FA?

  • No. At this time 2FA is available to individual brokerage accounts and the custodian on custodial accounts.

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