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How can I cancel my trade order?

Keywords: cancel, trade, refund, cancelling

Stockpile Support avatar
Written by Stockpile Support
Updated over a week ago

If you aren’t happy with the direction the stock price is heading, you can cancel your order before 3 pm Eastern Time.

If you are using the app, please follow these instructions:

  • Scroll down to Pending Orders

  • Tap on the trade order you want to cancel

  • Scroll down and hit Cancel Order

  • You are all set!

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How will I get a refund?

If you paid your trade with your available cash in your account:

  • You will get the amount back into your available cash.

If you paid your trade with a debit card:

  1. If you're not thrilled with the Stock you chose, exchange it for another stock! As long as it is before the 3 PM EST cutoff, you can still redeem this purchase for any stock you want.

  2. Not sure you want to purchase today? Save it for later! The full value will be set aside as a gift card so that you can invest when you are ready.

  3. Changed your mind? Return the funds to your card. We'll process a refund back to the original payment method. (Normally, this is reflected in 5-7 business days on your billing statement but can take up to 14 days depending on your bank).

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