If you aren’t happy with the direction the stock price is heading, you can cancel your order before 3 pm, Eastern Time.

If you are using the app, please follow these instructions:

  • Scroll down to Pending Orders

  • Tap on the trade order you want to cancel

  • Scroll down and hit Cancel Order

  • You are all set!

If you are using the website, please follow these instructions:

If you need to cancel this order though this would be done through your Stockpile Dashboard (main page when you log in). Your pending order will have an action to cancel the order as shown below.

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How will I get a refund?

If you paid your trade with your available cash in your account:

  • You will get the amount back into your available cash.

If you paid your trade with debit card:

  1. If you're not thrilled with the Stock you chose, exchange it for another stock! As long as it is before the 3PM EST cutoff you can still redeem this purchase for any stock you want.

  2. Not sure you want to purchase today? Save it for later! The full value will be set aside as a gift card so that you can invest when you are ready.

  3. Changed your mind? Return the funds to your card. We'll process a refund back to the original payment method. This cash will be back with your bank but please note the 3% processing fee that was originally assessed with your purchase, will not be eligible for a refund. (Normally this is reflected in 5-7 business days on your billing statement but can take up to 14 days depending on your bank).

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